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TIAA Bank Announces Strategic Realignment of Home Mortgage Business to Serve More Clients Nationwide

We understand that borrowers today need fast, convenient and cost-effective solutions. The changes we’re making will enable us to deliver mortgage solutions to even more people, using digital technologies that enable clients to work with us efficiently and easily, anywhere and at any time.”

As part of the strategic realignment, TIAA Bank has reached an agreement with U.S. Bank that will allow U.S. Bank to extend offers of employment to a number of experienced TIAA Bank staff and assume certain leases on TIAA Bank’s retail home lending offices in key markets across the United States.

TIAA Bank will exit the remainder of its retail branch home lending offices as it focuses on serving clients using its existing retail-direct and correspondent lending businesses.

For TIAA Bank clients with pending home mortgage loans or applications in process, TIAA Bank loan officers will continue to provide hands-on, individual service throughout the process. Clients with home mortgage loans serviced by TIAA Bank will not be impacted by the changes.

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