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Wichita Kansas Bank of America Robbery

This was streamed live at complete with audio, and interactive chat. Caught this action while streaming the snowfall we were ...

Bank of America questions customer's citizenship, freezes accounts

“So, we get up in the morning,” he said. “Card doesn’t work again. So, my wife -- being the patient one -- calls and they said, ‘Well, your cards have been lost or stolen.’”

That was not true, so Collin says he went to the bank in person to talk with a representative.

" The first question they asked me was, ‘Are you a citizen?’” he said. “Again? ‘Yes.’ And then they wanted to know if I had dual citizenship.”

The bank eventually unfroze Collins’ accounts, but not before sending an email notifying him all of his automatic bill payment accounts were wiped out.

Collins said the bank explained that, eventually, they would be asking this of all their customers.

Bank of America released the following statement Friday:

Like all financial institutions, we’re required by law to maintain complete and accurate records for all of our customers and may periodically request information as required by law and regulation. This is not unique to Bank of America. This type of outreach is nothing new and the information must be up to date. Therefore we periodically reach out to customers, which is what we did in this case.

Carrie Underwood Opens up About Miscarriages: '2017 Just Wasn't How I Imagined It'

Singer shared the personal news during a teary interview with CBS’s Tracy Smith.

“2017 just wasn’t how I imagined it,” Underwood said. “I’d kind of planned that 2017 was, you know, going to be the year that I work on new music, and I have a baby.”

Fans knew that Underwood had taken a scary fall at home in November 2017. The incident required surgery on the singer’s wrist and 40 to 50 stitches on her face. But that wasn’t the only traumatic event of the year.

“We got pregnant early 2017, and didn’t work out,” said the 35-year-old, who is already mother to a 3-year-old son, Isaiah, with husband Mike Fisher. “It happens. And that was the thing, in the beginning it was like, ‘Okay, God, we know this just wasn’t Your timing. And that is all right. We will bounce back and figure our way through it.’ Got pregnant again in the spring, and it didn’t work out. Got pregnant again early 2018. Didn’t work out. So, at that point, it was just kind of like, ‘Okay, like, what’s the deal? What is all of this?'”