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Wichita Kansas Bank of America Robbery

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Bank of America questions customer's citizenship, freezes accounts

“So, we get up in the morning,” he said. “Card doesn’t work again. So, my wife -- being the patient one -- calls and they said, ‘Well, your cards have been lost or stolen.’”

That was not true, so Collin says he went to the bank in person to talk with a representative.

" The first question they asked me was, ‘Are you a citizen?’” he said. “Again? ‘Yes.’ And then they wanted to know if I had dual citizenship.”

The bank eventually unfroze Collins’ accounts, but not before sending an email notifying him all of his automatic bill payment accounts were wiped out.

Collins said the bank explained that, eventually, they would be asking this of all their customers.

Bank of America released the following statement Friday:

Like all financial institutions, we’re required by law to maintain complete and accurate records for all of our customers and may periodically request information as required by law and regulation. This is not unique to Bank of America. This type of outreach is nothing new and the information must be up to date. Therefore we periodically reach out to customers, which is what we did in this case.

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